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SPI's Chelsea Binns: Author of "Fraud Hotlines"

SPI member and John Jay College of Criminal Justice assistant professor Chelsea Binns published a timely book on Fraud Hotlines: Everything you need to know to create an efficient fraud hotline - from federal, state and city government hotlines to nonprofit and private sector hotlines. As many organizations are setting up confidential hotlines for sexual harassment complaints, her book is a must-read!

 

https://www.crcpress.com/Fraud-Hotlines-Design-Performance-and-Assessment/Binns/p/book/9781498727433

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